Technology is ever changing, whether the IT systems we use within the workplace or the technology we use within the home. And with advancements in technology, increases in efficiency are often close behind.
Telephony is one area where we have seen a quantum leap in recent years with the introduction of smart mobile phones, with businesses also able to benefit from new technology. VoIP is one of those technological advancements which has been welcomed by all that have tried it, so in this article, we’re going to discover whether it might be right for you.
How Does VoIP Telephony Work?
VoIP or Voice over Internet Protocol is just another form of data transmission. Just as your computer sends and receives data to access the internet, VoIP phone systems also send and receive data via the internet to deliver the data you send when making a phone call.
All that is required is a VoIP handset which is then routed through a desktop computer or laptop before then connecting to the internet.
How Does Traditional Telephony Work?
The phone systems we’re most used to involve a handset which is connected to a telephone socket via the use of copper cables. These cables are then routed to the nearest telephone pole before then being distributed through a series of telephone cabinets and exchanges.
Data is simply transmitted through these cables at high speed to provide real time communication.
Why Might I Consider VoIP Telephony?
For businesses, your telephony provision will constitute a significant overhead as you lease individual phone lines from your service provider. Each line has to be paid for and will usually provide you with a single telephone number.
VoIP offers a series of benefits including:
- An infinite amount of phone lines and telephone numbers without a significant uplift in cost.
- The ability to integrate your telephony requirements with the rest of your communications network.
- The ability to experience increased functionality such as email account and address book integration.
- Increased productivity in the handling of a large volume of telephone calls as they can be commenced and concluded through your computers interface.
Your Individual Business Requirements
The biggest factor governing whether VoIP would be right for you or not depends on how large your company is and how many phone lines you require. VoIP systems for business are designed for companies who rely on making phone calls reliably and cheaply. If you only need a single phone number which will be shared between a handful of staff, it might be more cost efficient to retain your existing phone system.
In addition, businesses located in an area with poor access to broadband or internet connectivity might be better off with traditional phone systems as they can be more reliable when experiencing internet access difficulties.
There is no right or wrong answer. Instead, you should consider the needs of your business before then coming to a decision. There are several VoIP providers operating in Australia so it might be worthwhile seeking their advice.